Course/Event Policies

Payment, Cancellation and Refund Information

• All payments must be received WITH your registration to confirm placement - Members Included.
• Course/Event dates are subject to change. OCA will notify registered participants of any changes to OCA courses/events.
• All course/event descriptions and training schedule updates are posted regularly on our website at www.oca.ca
• Requests for reimbursements for cancelled OCA courses/events must be received, in writing, two working days prior to commencement of course/event.
• Cancellations less than one week from course/event date will be charged $50.
• No-shows will be charged full course/event fee

Course/Event Attendance

Unless otherwise specified, participants must attend 100% of the scheduled course/event, and successfully pass any tests given, to receive a Certificate of Completion if applicable. Exemptions may be given at the discretion of the Instructor and/or the OCA.

Holidays

The OCA observes the following statutory holidays:

• Christmas Day
• New Year's Day
• Family Day
• Victoria Day
• Labour Day

• Ontario Civic Holiday
• Boxing Day
• Good Friday
• Canada Day
• Thanksgiving